Return and Refund Policy

Effective Date: September 3, 2026

At nuvellay.shop, customer satisfaction is one of our priorities. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

30-Day Free Returns & Exchanges

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging and accessories, when applicable.

• You must provide your order number or other proof of purchase.

• The return request must be submitted within 30 days of delivery.

Free Return Shipping

Eligible returns and exchanges are provided free of charge.

Please contact our customer service team before sending any product back. We will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging, if applicable.

After reviewing the information, we may offer a replacement, exchange, or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Exchanges

Eligible products may be exchanged within 30 days of delivery.

If the replacement item has a different price, we will contact you regarding any applicable price difference before processing the exchange.

Non-Returnable Items

Certain products may not be eligible for return when they are:

• Personalized or customized products.

• Final-sale products, when clearly identified as such.

• Items that have been used, damaged, or altered after delivery due to customer misuse.

This does not affect any rights you may have under applicable consumer protection laws.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please first check with your bank or payment provider.

If you still need assistance, contact us at:

Email: laszlocarolyn5773@outlook.com

We will be happy to assist you.

Contact Us

For return, refund, or exchange questions, please contact:

Customer Service Email: laszlocarolyn5773@outlook.com

We generally respond within 24–48 business hours.