Privacy policy
Privacy Policy
Effective Date: September 3, 2026
This Privacy Policy explains how nuvellay.shop collects, uses, and protects personal information when you visit our website, place an order, or contact us.
Information We Collect
Depending on how you interact with our website, we may collect:
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Name.
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Billing address.
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Shipping address.
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Email address.
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Phone number.
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Order and transaction information.
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Information you provide when contacting customer service.
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Device, browser, IP address, and website usage information.
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Cookies and similar technologies.
Payment Information
Payments made through our website are processed by Shopify and applicable payment service providers.
We do not intentionally store complete payment card numbers or security codes on our own systems.
Payment information is handled according to the security and privacy practices of the applicable payment provider.
How We Use Your Information
We may use collected information to:
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Process and fulfill orders.
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Process payments.
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Provide shipping and delivery updates.
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Provide customer service.
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Process returns, refunds, and exchanges.
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Prevent fraud and unauthorized transactions.
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Improve our website and customer experience.
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Communicate with you about your orders.
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Comply with applicable laws and regulations.
Cookies
We may use cookies and similar technologies to operate and improve our website.
Cookies may help us:
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Remember shopping cart information.
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Maintain website functionality.
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Understand website traffic.
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Improve website performance.
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Remember certain preferences.
You can manage or disable cookies through your browser settings, although some website functions may not work properly as a result.
Sharing of Information
We may share personal information with trusted service providers when necessary to operate our business, including:
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Shopify and ecommerce service providers.
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Payment processors.
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Shipping and delivery providers.
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Fraud prevention and security providers.
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Website analytics and technology providers.
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Government authorities when required by law.
We do not sell your personal information as part of our ordinary business operations.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of certain personal information.
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Object to or restrict certain processing activities.
To make a privacy-related request, please contact us.
Children's Privacy
Our website is not intended for children under the age required by applicable law to independently provide personal information.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, or legal requirements.
Any updated version will be posted on this page with a revised effective date.
Contact
For questions regarding this Privacy Policy, please contact: